Terms and Conditions of Sale

Terms and Conditions of Sale – Trade Circle Holdings Ltd T/A Trade Warehouse

These Terms and Conditions ("Conditions") set out the basis upon which Trade Circle Holdings Ltd (the "Company", “we”, “us”, or “our”) supplies goods and services to its customers (the “Buyer”, “you”, or “your”).

By placing an order with the Company, you confirm that you have read, understood, and agreed to these Conditions.

Definitions and Interpretation

“Buyer” refers to any individual, company, or legal entity placing an order with the Company.

“Goods” means any items, products, materials, or services sold by the Company to the Buyer, including special orders, made-to-measure items, or those requiring installation guidance.

“Contract” refers to the agreement formed upon acceptance of an order by the Company in writing or upon dispatch of Goods.

“Special Order” means any item not routinely stocked or custom-made to the Buyer’s requirements.

“Writing” includes all forms of written communication, including email and postal correspondence.

Basis of Sale

All orders are accepted strictly under these Conditions, which take precedence over any other terms that the Buyer may seek to impose.

Only Company directors or authorised representatives may vary or supplement these terms. No statements, representations, or advice made by staff, unless confirmed in writing, shall be deemed legally binding or form part of the Contract.

The Buyer acknowledges that any reliance on verbal or unconfirmed written advice or recommendations is at their own risk.

Orders and Specifications

No order submitted by the Buyer shall be deemed accepted by the Company until it has been formally acknowledged in writing by the Company or, if earlier, the Goods have been dispatched to the Buyer. Submission of an order, whether via email, website, or purchase order, constitutes an offer by the Buyer to purchase Goods in accordance with these Conditions, which must be accepted by the Company to form a binding Contract.

All orders are subject to the availability of materials, stock, and manufacturing capacity. The Company reserves the right to revise or withdraw any product, component, or specification at any time without prior notice. Where substitutions are necessary due to supply chain issues or discontinued lines, such alternatives shall be of equal or greater quality and functionality.

The Buyer is solely responsible for the accuracy and completeness of the order, including product type, dimensions, quantities, finish, colours, delivery details, and any special requirements or instructions. The Company shall not be held liable for delays, errors, or losses resulting from incorrect or incomplete information provided by the Buyer.

Where a quotation is provided by the Company, the specifications, quantity, and price outlined therein will define the Goods to be supplied—subject to acceptance by the Buyer within the quotation’s validity period. In the absence of a formal quotation, the Buyer’s submitted order details shall apply, subject to the Company’s written acceptance.

If Goods are to be manufactured or processed to a specification or instruction provided by the Buyer, the Buyer agrees to fully indemnify the Company against any and all claims, liabilities, losses, damages, legal costs, or expenses arising from any infringement of intellectual property rights, including but not limited to patents, trademarks, designs, copyrights, or confidential information, as a result of complying with such specifications or instructions.

The Company reserves the right to make changes to the Goods or their specification at any time to comply with legal, regulatory, or statutory requirements, including UK, EU, or internationally recognised standards, provided such changes do not materially reduce the quality or performance of the Goods.

Orders, whether placed in full or in part, including those supplied in instalments, may not be cancelled by the Buyer without the Company’s prior written consent. If cancellation is accepted, the Buyer shall indemnify the Company in full for all costs incurred to date, including (but not limited to) labour, materials, design work, administrative charges, storage costs, and any loss of anticipated profit.

It is the Buyer’s responsibility to ensure that any product purchased from the Company is suitable for its intended purpose, complies with all relevant building codes and regulations (including structural, fire safety, and environmental requirements), and is used in accordance with its intended design and manufacturer’s guidelines. The Company does not warrant or guarantee compliance with specific legal, planning, or industry standards unless expressly stated in writing.

Price and Payment

Quotations are valid for 30 days but do not constitute an offer. Prices may be subject to change due to material cost fluctuations or other external factors.

Unless agreed otherwise, all orders must be paid in full at the time of ordering. Where a credit account has been approved, payment terms are end-of-month following the date of invoice.

Ownership of Goods does not pass to the Buyer until full cleared payment is received. Until such time, the Goods remain the property of the Company.

Risk and Title

Risk of damage to or loss of the Goods shall pass to the Buyer:

• in the case of collection from any company’s premises, at the point the Company notifies the Buyer that the Goods are ready for collection;

• in the case of delivery to the Buyer’s premises or a designated site, at the moment the Goods are delivered;

• in the case where delivery is attempted but not accepted by the Buyer, at the point delivery was first tendered.

Notwithstanding delivery and the passing of risk, legal and beneficial ownership (title) in the Goods shall remain with the Company until full payment has been received in cleared funds for:

• the Goods supplied under the relevant order; and

• all other sums that are due or become due to the Company by the Buyer on any account whatsoever.

Until such time as title to the Goods passes to the Buyer:

• the Buyer shall hold the Goods as the Company’s fiduciary agent and bailee;

• the Buyer must store the Goods separately from other property, in a secure, dry, and identifiable condition, clearly marked as the Company’s property;

• the Buyer shall maintain the Goods in good condition, insure them against all usual risks at full replacement value, and hold the proceeds of any such insurance on trust for the Company.

The Company shall have the right, at any time and without notice, to demand the return of the Goods or to recover possession of them if payment is overdue or the Buyer is in breach of these Conditions. For this purpose, the Buyer irrevocably grants the Company (and its agents) the right to access, without liability, any premises under the Buyer’s control where the Goods are stored in order to inspect or recover them.

The recovery of Goods by the Company shall be without prejudice to the Buyer’s continuing liability to pay all sums owed under the Contract, including interest, costs, and damages.

In the event the Buyer resells the Goods before title has passed (in breach of these Conditions), the Buyer shall be deemed to do so as principal, and not as the Company’s agent. The proceeds of any such resale shall be held in trust for the Company and must be paid into a separate bank account clearly designated for that purpose.

 

Delivery

Where Goods are to be collected by the Buyer, collection shall take place only after the Company has notified the Buyer that the Goods are ready. The Buyer must collect the Goods using a suitable vehicle capable of being safely loaded by forklift (e.g., a flatbed truck or trailer). The Company will not load Goods onto car roofs, into enclosed vans, or vehicles deemed unsafe for transport. Securing of Goods onto the Buyer’s vehicle is the sole responsibility of the Buyer, and all instructions issued by Company staff at the time of collection must be followed without exception. Any delivery times provided are estimates only. The Buyer accepts that minor delays do not constitute breach of contract and waives any right to reject the Goods on that basis.

Where delivery is requested or required, any dates quoted for dispatch or delivery are given in good faith as estimates only. Time for delivery shall not be of the essence unless explicitly agreed in writing in advance by a Company director. The Company shall not be liable for any delay in delivery howsoever caused, including delays caused by couriers, manufacturers, customs, or force majeure events. The Company reserves the right to deliver Goods ahead of schedule with reasonable notice to the Buyer.

Where Goods are delivered in instalments, each instalment shall constitute a separate contract. Any delay or failure in delivering any single instalment shall not entitle the Buyer to repudiate the entire Contract or delay payment for delivered parts.

In the event of failed delivery due to the Company’s fault, the Company’s liability shall be strictly limited to the value of any delivery charges paid by the Buyer. The Company shall not be liable for any indirect loss, including loss of earnings, scheduling delays, or costs associated with missed appointments, tradespeople, or contractors.

Risk in the Goods passes to the Buyer at the point of delivery. Where the Buyer fails to accept delivery or provide accurate instructions for delivery, risk will pass at the point at which delivery was first attempted.

The Buyer must inform the Company of any delivery access constraints at the point of ordering. Failure to disclose relevant access issues, including but not limited to restricted vehicle access, unpaved roads, or low bridges, may result in delivery being postponed and will incur a redelivery fee. Deliveries will be made as close to the intended drop-off point as is reasonably and safely possible, at the driver’s discretion. The Company accepts no liability for damage to property caused during delivery beyond the public road or agreed delivery point.

The Buyer is solely responsible for safe and prompt offloading of the Goods. Unless expressly agreed otherwise in writing, deliveries do not include offloading by mechanical means. Where mechanical offload is not available, the Buyer must provide sufficient able-bodied personnel and/or suitable equipment (e.g., forklift truck or telehandler) to assist with manual offload.

Due to the weight and sharp edges of roofing sheets and similar products, all individuals assisting with offloading must wear suitable personal protective equipment (PPE), including gloves and safety boots. Offloading must be completed promptly and safely. A maximum of one hour is permitted for unloading; any time beyond this may be subject to additional charges at the Company’s current hourly rates.

If the Buyer fails to accept delivery or provide appropriate delivery instructions, the Company may, at its sole discretion:

• store the Goods and charge the Buyer for associated storage and insurance costs;

• resell the Goods and, after deducting costs and expenses, credit or charge the Buyer for the difference against the Contract price;

• hold the Goods for redelivery at a future date, subject to a re-delivery charge.

Goods may be delivered on pallets and/or with protective packaging. These materials are deemed necessary for safe transportation and will not be collected by the Company. It is the Buyer’s responsibility to dispose of pallets and packaging responsibly and in accordance with local regulations.

Upon delivery or collection, the Buyer is responsible for ensuring the Goods are stored appropriately. All products should be protected from the elements until installation. In particular:

• Roofing sheets and metal products must be stored under cover to avoid corrosion. Galvanised sheets and all metal gutters, in particular, must be kept indoors when stacked to prevent white rust formation due to trapped moisture.

• Composite decking and wood plastic composite (WPC) products must be kept dry and allowed to acclimatise on-site for a period of 48–72 hours prior to installation.

• All Goods should be stored on level ground, fully supported, and in accordance with manufacturer storage instructions.

The Company accepts no liability for damage to Goods caused by improper handling, storage, or exposure to environmental conditions after delivery or collection.

 

Refunds and Cancellations

Orders may be cancelled for a full refund provided that written notice is received by the Company via email at least two hours after ordering. Cancellations received after this period may not be accepted and may be subject to handling or restocking charges.

Orders for custom-made or bespoke items — including but not limited to corrugated roofing sheets, cut-to-size materials, and made-to-order components — are non-cancellable and non-refundable once production has commenced. Orders for insulation products are also non-cancellable and non-returnable due to hygiene regulations. In all cases, cancellation requests must be submitted to: orders@tradewarehouse.co.uk.

Standard, non-customised Goods may be eligible for return and partial refund within 14 calendar days of delivery, subject to the following strict conditions:

• Goods must be returned in a brand-new, unused condition, exactly as delivered, and in their original, unopened packaging.

• Goods must be authorised for return in writing by the Company prior to being shipped back. Unauthorised returns may be rejected or refused at the point of delivery. We will email you with the returns address.

• The Buyer is solely responsible for arranging and covering the cost of return shipping via a secure, tracked, signed-for courier service, unless otherwise agreed.

• The risk in returned Goods remains with the Buyer until they are received and signed for at our designated warehouse. The Company accepts no responsibility for Goods lost, delayed or damaged in transit, and no refund will be provided for such items.

All approved returns of non-faulty items are subject to a minimum 15% restocking charge, or a higher rate depending on the product type and associated handling costs. The Company reserves the right to deduct additional amounts where packaging is missing or damaged, or where items require repackaging or cleaning prior to restocking.

Items that have been installed, laid, cut, drilled, painted, modified or otherwise altered in any way are strictly non-returnable under any circumstances. Returned items will be inspected upon arrival and must pass our re-saleability criteria before any refund is approved.

Refunds are issued only after the returned Goods have been fully inspected, accepted into stock, and processed by our accounts team. Refunds are processed in weekly batches and may take up to 7 working days to be approved. An additional 5 working days should be allowed for cleared funds to appear in your account, depending on your payment provider’s processing times.

If the customisation process for a bespoke product has not started, and the Company agrees to a cancellation, an administration fee may still apply. This covers the cost of drawings, labour, material reservation, communication time and scheduling.

Goods will only be refunded once:

• They are received and signed for by the Company or our partner warehouse.

• They have passed inspection and meet all the return conditions outlined above.

• Any applicable fees (restocking, admin, or damages) have been calculated and deducted.

Any discrepancy, missing items, damage, or defect must be reported in writing within 1 working day of delivery, accompanied by photographic evidence where appropriate. Claims submitted outside this time frame may not be considered. Email: orders@tradewarehouse.co.uk.

If the Company agrees to accept your return, full return instructions, including the correct return address and any reference paperwork, will be provided. Failure to follow these instructions may result in rejection or delays.

The Company is not responsible or liable for consequential loss arising from delays, product issues, installation appointments, or builder/tradesperson scheduling. We strongly recommend that no tradespeople are booked until your goods have been received and fully checked. 

Any goods returned without following this procedure may be rejected. Items returned outside the 14-day window, or without prior agreement, will not be eligible for refund and may be disposed of at the Company's discretion.

If a product has been incorrectly priced, we reserve the right to correct the price and offer the Buyer the opportunity to proceed at the correct rate or cancel the order for a full refund. This includes errors in advertised prices or pricing shown during the checkout process.

If you have a complaint about your order or service, please write to us at our registered office or via the contact details on our website. We aim to respond to all written complaints within 5 working days.

 

 

Damaged or Faulty Goods

All deliveries must be inspected by the Buyer upon receipt. Any goods that are found to be missing, visibly damaged, or believed to be faulty must be reported to the Company in writing within one (1) working day of delivery. Failure to report issues within this time frame may result in the claim being rejected.

Notification must be submitted by email to orders@tradewarehouse.co.uk and must include:

• The Buyer’s order number and delivery date;

• A clear description of the issue;

• Photographic evidence of any visible damage or defect (including packaging where relevant);

• Confirmation of whether a refund or replacement is being requested.

The Company will assess the claim based on the information provided and may request further details or evidence if necessary. If a claim is accepted, the Company will at its sole discretion either:

• Arrange for a replacement to be sent, subject to stock availability; or

• Issue a full or partial refund for the affected item(s).

Where goods are returned to the Company under a fault or damage claim:

• They must be returned in the condition in which they were received, securely packaged to prevent further damage in transit;

• The return must be authorised in writing by the Company before dispatch;

• Returns must be made using a tracked, signed-for delivery service, unless otherwise agreed;

• Upon receipt, the returned items will be inspected to verify the reported issue.

If the inspection confirms the reported damage or fault, a full refund or replacement will be issued. If the reported condition cannot be substantiated, or if the item has been used, modified, installed, or handled in a way that may have contributed to the damage or defect, the Company reserves the right to:

• Reject the return;

• Refuse a refund or replacement;

• Return the goods to the Buyer at their expense.

Claims made for items that were installed, altered, cut, fixed, or used in any capacity will not be accepted, even where faults are later alleged, unless the fault can be clearly shown to have existed prior to installation.

Goods damaged as a result of improper handling, incorrect installation, unsuitable storage, exposure to weather conditions, or failure to follow manufacturer guidelines will not be considered faulty and are not eligible for return or refund.

In the case of goods delivered via pallet or large consignments, damage must be noted on the delivery paperwork and reported immediately. Any claims made without this evidence may be deemed invalid.

The Company will not be liable for any indirect or consequential loss resulting from damaged or faulty items, including but not limited to missed appointments, project delays, or third-party charges.

Complaints

We are committed to providing high-quality products and customer service. If you are dissatisfied with any aspect of your order or experience, you must notify us in writing so that we can investigate and resolve the issue as efficiently as possible.

All complaints must be submitted in writing via email: orders@tradewarehouse.co.uk

To ensure your complaint is dealt with promptly, please include the following:

• Your full name and contact details;

• Order number and delivery address;

• A clear description of the issue, including relevant dates and communications;

• Any supporting evidence (e.g. photos, receipts, or delivery notes where applicable).

We aim to acknowledge all formal complaints within five (5) working days of receipt. A full investigation will then be carried out, and we will provide a written response or resolution within a reasonable timeframe, typically within ten (10) working days of acknowledgment. Complex issues may take longer, in which case we will keep you informed of progress.

Complaints relating to product quality, damage, or service must be raised as soon as reasonably possible and within the relevant reporting windows defined in these Terms (e.g. within 1 working day for damaged items).

We reserve the right to decline to process complaints submitted outside of the applicable timeframes or without sufficient detail or supporting documentation.

 

Product Suitability and Compliance

It is the sole responsibility of the Buyer to ensure that all products purchased from the Company are suitable for the Buyer’s specific intended use, application, environment, and installation conditions. The Company makes no representations or warranties—express or implied—that the Goods are appropriate for any particular project, structural requirement, or regulatory standard unless expressly confirmed in writing.

The Buyer is fully responsible for ensuring that any materials supplied comply with all relevant local and national regulations, including (but not limited to) building codes, fire safety standards, environmental requirements, planning permissions, and structural load considerations. This includes compliance with UK Building Regulations and any industry-specific technical guidance or approvals.

The Company accepts no liability for failure by the Buyer or their agents, contractors, or installers to verify such compliance prior to purchase or installation. Under no circumstances shall the Company be held responsible for any failure of the Goods to meet requirements arising from conditions not disclosed or made known to the Company in writing at the time of ordering.

Any product literature, installation guides, technical information, video tutorials or other instructional materials provided by the Company (whether directly or via its website) are intended for general guidance only. They do not constitute professional advice and should not be relied upon as a substitute for independent expert input or on-site risk assessments.

All installation work should be carried out by competent, qualified professionals. The Buyer must ensure that all safety procedures, manufacturer instructions, industry best practices, and regulatory guidelines are followed. The Company disclaims any liability for damage to property, personal injury, or financial loss resulting from misuse, mishandling, or improper installation of the Goods.

Products should only be used in accordance with the manufacturer’s stated specifications and design intent. The Company shall not be liable for any loss or damage arising from unauthorised modifications, adaptations, or uses beyond those recommended by the manufacturer or required by applicable legislation.

 

 

Samples and Product Variation

Any samples, swatches, images, or illustrative materials provided by the Company are intended solely to represent the general appearance, colour, texture, or finish of the product and are supplied for reference purposes only. Such samples are not guaranteed to be an exact match to the final delivered Goods.

Due to natural variations in raw materials (especially with WPC products), differences in manufacturing processes, and batch production tolerances, variations in shade, grain, gloss level, dimensions, and overall finish may occur between samples and the Goods supplied. This includes, but is not limited to, colour tone, surface texture, thickness, and cutting tolerances.

The Buyer acknowledges and accepts that:

• Slight discrepancies between samples and delivered Goods do not constitute a defect or non-conformity;

• Minor batch variations are a standard feature of most building materials and cannot be completely eliminated;

• Orders placed at different times may result in material from separate production batches with visible differences.

The Company shall not be liable for any claims, losses, or dissatisfaction arising from such variations, including where the Buyer’s expectations are based solely on a sample or previous delivery.

Where a consistent finish is critical (e.g., for visible facades or adjoining panels), the Buyer is advised to order all materials in a single batch and to allow for wastage, as reorders may not perfectly match earlier deliveries.

 

Storage and Handling of Goods

Upon delivery or collection, all Goods become the responsibility of the Buyer, who must ensure that they are handled, stored, and protected correctly to maintain product integrity and prevent damage or degradation.

All roofing sheets, steel guttering, and associated products must be stored in a dry, clean, and well-ventilated environment, away from sources of moisture, airborne chemicals, or temperature extremes. Exposure to adverse conditions, including poor ventilation, condensation, or ground contact, may lead to corrosion, staining, deformation, or other deterioration — particularly in galvanised steel products.

Special Notice Regarding Galvanised Steel Products:

Galvanised steel is especially vulnerable to a corrosion phenomenon known as white rust, which occurs when moisture becomes trapped between sheets or surfaces. To minimise this risk, the Buyer must adhere to the following industry best practices for transport, storage, and site handling:

• All galvanised products must be stored indoors or under full protective cover in a dry and consistently temperate environment, free from corrosive agents such as sea spray, industrial pollution, fertiliser vapours, diametric metals, or tree sap.

• Sudden temperature fluctuations should be avoided. Materials should be kept above dew point and protected from rapid warming or cooling, both of which can lead to condensation build-up.

• Products must be stored on pallets or bearers and off the ground to prevent capillary water absorption or splashback from rainfall.

• Where outdoor storage is absolutely unavoidable, the following steps must also be taken:

  • Construct a simple frame around the goods and cover with a waterproof sheet or tarpaulin, ensuring adequate airflow underneath to prevent trapped moisture.

  • The stack must be stored at an incline to allow any rainwater or condensation to drain off freely.

  • Regular inspections must be conducted to check for water build-up, especially inside packaging or between sheets where moisture is slow to evaporate.

  • The outdoor storage period must be kept as short as possible, particularly during warm or humid weather, as high temperatures can accelerate the white rust process.

It is the Buyer’s responsibility to monitor site conditions and ensure that all products remain protected until the point of installation. Any product deterioration, corrosion, discolouration, or deformation resulting from improper storage, handling, or environmental exposure will not be deemed a manufacturing fault and will not qualify for return, replacement, or refund.

The Company will not be liable for any loss, damage, or fitness-for-purpose issues arising from improper handling or inadequate storage, whether on the part of the Buyer, their contractors, or third-party agents.

Force Majeure

The Company shall not be liable for any failure to perform, or delay in performing, any of its obligations under these Terms and Conditions or any Contract where such failure or delay is caused by events, circumstances, or causes beyond its reasonable control (“Force Majeure Events”).

Force Majeure Events include (but are not limited to):

• Acts of God (including flood, storm, earthquake, or natural disaster);

• War, armed conflict, acts of terrorism, civil unrest, or sabotage;

• Epidemics or pandemics (including government-imposed restrictions or lockdowns);

• Labour disputes, strikes, or industrial action (whether involving the Company’s workforce or others);

• Fire, explosion, or utility failure;

• Shortage or failure of suppliers, transport, fuel, materials, or utilities;

• Interruption or failure of public infrastructure, telecommunications, or logistics networks;

• Governmental action, export/import restrictions, sanctions, or any new legal requirements.

In such cases, the Company’s obligations shall be suspended for the duration of the Force Majeure Event. If performance is rendered impossible or commercially impractical for a continuous period of more than 60 days, either party may terminate the affected portion of the Contract by written notice, without liability (other than for any Goods already delivered or work completed).

The Company shall take reasonable steps to mitigate the effects of the Force Majeure Event and resume performance as soon as practicable.

Limitation of Liability

To the fullest extent permitted by law, the Company shall not be liable to the Buyer for any indirect, special, incidental, or consequential loss or damage, including (but not limited to) loss of profit, loss of revenue, delay costs, or loss of opportunity, arising out of or in connection with the supply of Goods, services, or any Contract governed by these Terms and Conditions.

The Company’s total aggregate liability to the Buyer for any claims arising under or in connection with any Contract (whether in contract, tort, negligence, misrepresentation, breach of statutory duty or otherwise) shall not exceed the total price paid by the Buyer for the specific Goods or services giving rise to the claim.

The Company shall not be liable for:

• Any failure by the Buyer to follow installation instructions, manufacturer guidance, or applicable regulatory requirements;

• Damage or deterioration of Goods arising from improper storage, handling, installation, or use;

• Delays in delivery caused by factors outside the Company’s reasonable control, including courier failure, adverse weather, supply chain disruptions, or labour shortages;

• The cost of tradespeople, installation teams, or third-party services arranged by the Buyer before the Goods have been delivered and fully inspected.

Nothing in these Conditions shall limit or exclude the Company’s liability for:

• Death or personal injury caused by its negligence;

• Fraud or fraudulent misrepresentation;

• Any matter for which it would be unlawful for the Company to exclude or restrict liability.

 

Errors and Omissions

The Company makes every effort to ensure the accuracy of all information provided in its quotations, price lists, product literature, website content, order confirmations, and other documentation. However, the Company shall not be held liable for any typographical, clerical, or factual errors or omissions that may occur in any published material or correspondence.

Such errors, whether relating to pricing, product descriptions, specifications, availability, or other details, shall be subject to correction at any time without liability or prior notice. This applies regardless of whether the error has resulted in the issuance of an order confirmation or invoice.

In the event of an error that affects the Buyer’s order, the Company will promptly notify the Buyer and offer the option to proceed with the corrected terms or cancel the affected portion of the order for a full refund.

The Buyer acknowledges that reliance on incorrect or outdated information, without written confirmation from the Company, is at their own risk.

 

Notices

Any notice or formal communication required or permitted under these Conditions must be made in writing and delivered by one of the following methods:

• Personal delivery;

• Pre-paid first-class post or recorded delivery;

• Recognised commercial courier;

• Email, sent to the most recently notified and valid email address of the receiving party.

Notices shall be deemed to have been duly received:

• If delivered by hand, at the time of delivery to the designated address;

• If sent by recorded or first-class post, at 9:00 a.m. on the second business day after posting;

• If delivered by courier, on the date and time the delivery receipt is signed;

• If sent by email, at the time of transmission provided no bounce-back or delivery error is received.

All notices to the Company must be addressed to the registered office or the designated contact email as published on the Company’s website or order correspondence.

The Company reserves the right to update its contact details from time to time, and it is the sender’s responsibility to ensure that such details are current at the time of sending.

 

 

Dispute Resolution

In the event that a dispute arises between the Buyer and the Company concerning the interpretation, performance, or enforcement of these Terms and Conditions, both parties agree to use reasonable efforts to resolve the matter promptly and in good faith through informal negotiation.

If the dispute remains unresolved after 30 calendar days of initial written notification by either party, the matter may be referred to mediation, which shall be conducted in accordance with the CEDR (Centre for Effective Dispute Resolution) Model Mediation Procedure then in force. Unless otherwise agreed in writing, the mediator shall be nominated by CEDR and the mediation shall take place within 14 days of the referral.

The costs of mediation shall be shared equally between the parties unless otherwise determined by agreement or outcome.

At its sole discretion, the Company may arrange for a site visit to inspect and assess the subject of a complaint or dispute. Site visits are charged at a flat rate of £100 + VAT, payable in advance. This fee is fully refundable only if the Company is found to be at fault following the investigation.

All findings from a site visit will be documented and provided in writing. These findings are intended to assist in dispute resolution and shall not constitute a binding determination unless agreed by both parties in writing.

Nothing in this clause shall prevent either party from seeking interim or injunctive relief from the courts in cases of urgency or where necessary to protect legal rights.

 

Data Protection and Privacy

The Company is committed to protecting your personal information and complying with all applicable data protection legislation, including the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and any subsequent amendments or applicable regulations.

We collect and process personal data for the purpose of fulfilling your orders, managing customer relationships, providing support, handling complaints, improving our services, and complying with legal obligations. The lawful bases on which we rely for processing this data include the performance of a contract, our legitimate business interests, legal compliance, and — where applicable — your explicit consent.

Personal data collected may include (but is not limited to) your name, contact details, delivery address, payment information, order history, and any correspondence with us. This information is processed securely and only for the purposes it was collected.

We may share your data with trusted third-party service providers (such as payment processors, courier companies, IT systems providers, and warehouse fulfilment partners) strictly for the purpose of performing our services. All such third parties are required to comply with UK GDPR, operate under data processing agreements, and are prohibited from using your data for any purpose other than fulfilling their contractual obligations to us.

Your personal data will not be sold or disclosed to third parties for marketing purposes without your explicit consent. We do not transfer your personal data outside of the UK unless adequate safeguards are in place, and we will always obtain your prior consent where required by law.

We implement appropriate technical and organisational security measures to protect your data from unauthorised access, loss, destruction, or alteration. In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, we will notify you in accordance with our legal obligations.

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements. When data is no longer required, it is securely deleted or anonymised.

Under UK GDPR, you have the following rights:

• To access the personal data we hold about you;

• To request rectification of inaccurate or incomplete data;

• To request erasure of your data (‘right to be forgotten’);

• To restrict or object to processing;

• To request portability of your data to another service provider;

• To withdraw your consent (where processing is based on consent).

If you wish to exercise any of these rights or have any concerns about how your data is being handled, you may contact us in writing at:

Data Protection Officer

Elliot McHugh
Trade Circle Holdings Ltd
Suite 631, Linen Hall, 162–168 Regent Street
London, W1B 5TG
Email: elliot@tradewarehouse.co.uk

A copy of our full Privacy Policy is available on our website and should be reviewed in conjunction with these Terms and Conditions. By placing an order, you acknowledge and agree to the terms of that policy. By placing an order, the Buyer confirms acceptance of these Terms and Conditions of Sale in full.

 

 

Jurisdiction and Governing Law

These Terms and Conditions constitute the entire agreement between the Buyer and the Company and supersede any prior representations, communications, understandings, or agreements, whether oral or written, relating to the subject matter herein. No terms, conditions, or warranties other than those expressly set out in this document shall be binding unless agreed in writing by a director of the Company.

These Terms and Conditions, and any Contract between the Buyer and the Company, shall be governed by and construed in accordance with the laws of England and Wales.

The parties irrevocably agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions, their subject matter, or formation (including non-contractual disputes or claims).

Nothing in this clause shall limit the Company’s right to enforce payment or seek injunctive relief or interim remedies in any jurisdiction where the Buyer may have assets or carry on business.

 

Company Details

Trade Circle Holdings Ltd (T/A Trade Warehouse)
Registered Office: Suite 631, Linen Hall, 162–168 Regent Street, London, W1B 5TG
Company Registration Number: 14927204
VAT Number: GB 442406225
Public Email: info@tradewarehouse.co.uk